Dermatology Account Management
Dermatology Account Management
Dermatology Account Management – Kleresca®
Do you have medical device or pharmaceutical experience you can leverage to build and grow business partnerships? Would you like to be part of a dynamic and fast-paced Global Team? We are looking for the ideal dermatology account manager with passion for sales and a need to provide outstanding customer service?
If so, we want you to join our growing, International Dermatology Team!
Kleresca® is a breakthrough BioPhotonic treatment / Medical Device that significantly and comfortably improves acne with a demonstrated safety profile as well as being indicated for skin rejuvenation. It is offered exclusively in professional clinics.
Tenacity, passion and an entrepreneurial spirit will ensure your success in this role.
Knowledge in the Dermatology market will be highly regarded!
The position – Customer Experience Manager
As the Customer Experience Manager (CEM), you’ll be responsible for managing key accounts, providing technical expertise and In-Clinic Training, and contribute to the market and clinics reaching mutually defined KPIs. As you grow into the role, you’ll also be required to win new business and identify marketing opportunities. Together with the Market Development Manager (MDM) you will support the country-based market development activities and engage with our global team.
You are to be based in the Rome area, but will have a strong link to our global functions located in Ireland and Denmark. Must be able and willing to travel extensively across Italy as well as undertake International and European travels.
Your primary tasks:
· Ensure the best possible experience with Kleresca® for ‘Partner Clinics’ and patients.
· Drive promotional activities and ensure individual account performance.
· Work with our key Clinics and customers to provide a consistent order flow.
· Assist the MDM with existing and new Kleresca® clinics.
· Provide MDM and ‘Partner Clinics’ with patient activation initiatives.
· Work cross functionally within the Kleresca® team and externally with other stakeholders.
· Identify opportunities to grow the market.
· Identify and resolve client concerns with innovative solutions.
· Maintain customer and competitor knowledge by gathering information about the dermatology market and key decision makers.
The ideal candidate
The ideal candidate has experience in medical device / pharmaceutical / aesthetic treatment sales with an in-depth knowledge of key account management. They must also have a good appreciation of the potential opportunities and pitfalls which may occur during the launch of a new product.
We are looking for a dynamic account manager and team player with a customer focused mind-set and following profile:
Experience with medical / aesthetic devices will be highly regarded.
Experience within dermatology is preferred however not essential.
A ‘Business Partner’ who can respectfully challenge and drive the success of Kleresca® In-Clinic.
Has an ability to overcome obstacles / barriers and provide solutions.
Excellent written and verbal communication skills in Italian (English is also a benefit).
Has a collaborative approach, exemplary interpersonal skills and a customer-oriented mindset.
An agile mindset with exceptional stakeholder management skills.
Readiness to travel up to 30-50%
This is a customer facing role for a driven, ambitious individual who has the presence, passion and energy to work on a new product as it progresses through the start-up phase.
It offers an exciting opportunity to create a whole new business sector where the jobholder can shape and develop the future of Kleresca®.
This is a role that suits a competitive professional with outstanding relationship building skills and a strong, innate desire to succeed.
Like to know more?
To submit your application, in strict confidence, please apply through the JOBINPHARMA process.